Reporting maintenance and repair issues swiftly and accurately is absolutely crucial for protecting your tenancy, the property, and potentially neighbouring homes. As a tenant, it's vital to immediately report any fault that falls under your landlord's statutory responsibilities (including structural defects, heating, hot water, and essential electrical systems). Failure to act quickly can result in a minor issue escalating into serious, costly damage, and under the terms of your tenancy agreement, you could be held liable for the resulting costs if the damage was preventable. Always check if your property is "Fully Managed" by Property Hub or managed directly by the landlord, as this determines who you must contact first to ensure compliance and avoid delays.
Your landlord is legally responsible for maintaining the structure and services listed below. You must report these to the managing party:
We categories repairs to ensure the most urgent issues are dealt with first. Please use the form and follow up with a call for Emergency issues.
These are hazards that pose an immediate health and safety risk to occupants or could cause serious structural damage to the property.
These issues cause significant inconvenience but do not pose an immediate risk to life or property structure.
Examples of Urgent Repairs:
These are cosmetic or superficial defects that cause minimal inconvenience.
Examples of Reactive Repairs:
38 Court Parade, East Lane, Wembley HA0 3HS
