Report a Fault
FAULT REPORTING
Should a repair or maintenance issue arise, it is important that repairs which fall under the landlord's responsibilities are reported swiftly. Failure to do so could cause further damage to the property / neighbouring properties and you could incur the costs.
If your landlord has a ' Fully Managed' contract with Property Hub, repairs and maintenance issues must be reported to us in the first instance. Should your property be managed by you landlord, you must report issues directly to them.
Your landlord is responsible for:
- The property's structure and exterior, basins, sinks, baths, WCs and other sanitary fittings including pipes and drains heating and hot water, gas, appliances, pipes, flues and ventilation, electrical wiring and any damage caused by repair work.
Emergency repairs are a hazard that could cause a health and safety risk to you, other people. Serious damage to the property must be dealt with in timely manner and within 24hrs of reporting it. We would recommend you to follow up with us at all times and co-operate by entering the details in the given form and then calling us on 0208 903 1002 or 0208 459 3333.
If you are reporting an emergency repair (examples could include):
- Structural building damage
- Fire alarm system failure
- Total loss of heating in winter months
- Total loss of gas supply
- Total loss of electrical power
- Burst water main or loss of water pressure
- Serious water leak or flooding
- Insecure outside doors or windows
- Blocked or leaking foul drain or soil away
- Blocked or broken toilet where there is only one toilet available
Urgent Repairs must be dealt with within 3-4 days of reporting and may include things like:
- Blocked drains, sinks, basins and toilets, where there is more than one in the property.
- Total loss of hot water in the summer months, except in vulnerable occupancy, is then classed as an Emergency Repair.
- Minor plumbing leaks
- Minor electrical faults
- Defective flooring that could cause a trip hazard
Please note that any blockages caused by tenants or their visitors are the responsibility of the tenant and repairs must be carried out by them or pay for the arranged services.
Reactive repairs are more likely to be cosmetic or superficial and must be dealt with within 30 working days of reporting the defect and include:
- Grouting or replacement seals
- Tiling
- Garden / Fence issues
- Dripping tap
It is always advisable to take photographs of any faults and you can attach them to our fault reporting form.
Issues that can not be dealt with by landlords/letting agents
- A noise problem like loud music, noisy pubs, neighbour's parties or barking dogs, blocking driveway, illegal activities, you must report to your local council and obtain reference number.
- Report a crime or antisocial behaviour by calling the police emergency 999 and non-emergency 101.
For more information, please contact us on 0208 903 1002 or Email: admin@propertyhubltd.com
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