Tenants Guide

Property consultants you can rely on.

Finding the right rental home can be both time consuming and extremely frustrating especially when you have a hectic schedule and work commitments, so picking an efficient letting agent to help you can make a huge difference to your property search.

Here at Property Hub, we are official members of a wide range of industry associations including the National Association of Estate Agents (NAEA), Association of Residential Letting Agents (ARLA), London Landlord Accreditation Scheme (LLAS). We are also recognised by The Property Ombudsman (TPO) scheme. As members of the different government approved bodies mentioned above we fully comply with the industry guidelines, standards and codes of practice. Our experienced team of agents provide tenants with impartial advice to help you make the right decision.

Property Hub’s team work hard to find you the ideal new home in the shortest possible timescale and with minimal amount of stress. We also understand that this might be your first time renting so we’ve provided you with as much information as possible about the entire process.

If there is anything you are unsure of or need further information our friendly and experienced team of property negotiators are always on hand to help you and make sure your next move goes smoothly and without issues.

Residential Tenants 

At Property Hub have a wide range of property available to rent across London and Nationwide. With this in mind you can be sure that we will have something to suit your needs. Why not take just a few minutes to increase your chances of finding your perfect home by registering for free online or call us now on 0208 903 1002.

The best properties seem to get snapped up the fastest, so registering with us helps to make sure all the latest listings are delivered straight to your inbox before they have been widely marketed. Sometimes we can even let you know in advance about properties that are soon to become available and are not yet been advertised, so you can be right at the front of the queue.

So you’ve worked out your finances and taken into account fees, advance rent, deposits and expenses such as council tax, water rates, gas, electricity, TV license and know how much you can afford, so you can now start viewing prospective properties.

Once you have found a property that interests you, check on our website and make sure it is within easy reach of local amenities, including, schools, transport links and health services and that it fits all of your chosen criteria perfectly. We’ve made it super easy for you to do by adding this information to our website.

So what happens next?

  • Contact us by phone or email; we will do our best to arrange a viewing at a time that will suit you and the current tenant, landlord / agent. This can also be outside of normal office hours or at the weekend.
  • If you like the property and want to proceed, find out how much the deposit will be, as this may vary. It is normally around the equivalent of 5 - 6 weeks rent, although some landlords require more if you have children or pets, or on less income.
  • Ask how long the tenancy would run for and the terms attached to it. Does it have a breaking clause or will it be renewable at the fixed term.
  • Once you are happy to proceed, you will be asked to pay a holding fee to make sure the property is not let to someone else. This fee is normally off-set from the final payment when you have signed your tenancy agreement and make the remaining payment. This fee is refundable should your landlord pull out of the agreement (before the moving date), however, should you fail to, take up the tenancy or provide correct information, your holding deposit is forfeited and used for administrative charges. 
  • You will also need to pay a separate fee so that we can conduct tenant checks (Until 6th April 2019, tenant ban fees bill). These will include, credit, salary and current employment checks, plus previous landlord reference, if applicable, and a character reference. We may also need to conduct a guarantor check, if required, which is charged separately.
  • We will then provide you with the tenancy agreement to check thoroughly. Please ask us if there are any items that you are unsure of as once signed, it is a legally binding document. Any changes that are required must be made before signing the agreement. We will liaise with the landlord if there are changes you want to make. In the event the landlord has any specific request then the landlord will supply their own tenancy agreement, so we will then recommend you get it checked by a third party (legal professional) prior to signing the contract. 
  • When you are 100% happy with the agreement, you may sign the agreement and pay your deposit. Your deposit will be registered with one of the government backed Tenancy Deposit Schemes (DPS) to ensure it is kept safe. We will supply you with details (tenancy leaflet, deposit certificate, prescribed information) of the one yours is registered with.
  • Most landlords have building insurance but it is worth taking out contents insurance as their policy will not cover your own personal property or damage caused by you. Some landlords insist on contents insurance, however, it is not mandatory. If this is the case, it will be in your tenancy agreement.

Moving in.

  • Once you have the keys to your property, it is tempting to just move all of your belongings in but we recommend you take a few minutes to do things like, take meter readings, locate stopcocks for water supply and check that the gas and electric certificates are up to date and that the instruction manuals for any appliances are available.
  • We also advise you to thoroughly check the inventory and notify either us or your landlord of any discrepancies immediately (must be within 5 days from the moving in date). Take photographs if possible and email them to the agency and landlord, as this will help avoid a possible dispute at a later date.
  • During your tenancy, you will be expected to notify us or your landlord in a timely manner of any maintenance issues requiring attention. Failure to do so could incur increased repair costs that could impact on your deposit, although it may come under the landlord’s obligation.
  • Should any maintenance or checks be required, we will notify you in advance so that access can be gained.
  • Throughout your tenancy, you will be expected to adhere to the terms of your agreement at all times and be responsible for the maintenance detailed in your contract. Your agreement will also detail your landlord’s maintenance responsibilities.
  • If your circumstances change during your tenancy, you are required to notify either the agency or your landlord as soon as possible.
  • Rent is usually paid either monthly or quarterly in advance; it should be paid by standing order if possible / mentioned in your signed tenancy.

You are responsible for the following bills:

1. Utilities (gas, electricity, water)
2. Council Tax
3. Television Licence
4. Telephone / Broadband
5. Installation of cable/satellite TV (if permitted and applicable)
6. Subscription to cable/satellite supplier
7. Insurance (contents)

At the end of the tenancy, you may want to renew your tenancy and fees will therefore apply (Until 6th April 2019, Tenant Fees Ban Bill). Should you wish to vacate the property you must give 2 months notice of your intention to leave the property?

Your deposit will be returned to you within 14 days of vacating the property, less any agreed dilapidations (damage) incurred. Any disputes will be referred back to the Tenant Deposit Scheme’s free dispute service (ADR Services) for further resolution.

Check List of the documents for tenant

1) Signed Contract
2) Receipt of Rent, Deposit and Admin fees (if paid)
3) Future payment instruction
4) Copy of CP12 (Gas Safety Certificate) if you have gas supply / flues in your property is safe.
5) Copy of EPC (Energy Performance Certificate), Minimum rating ‘E’.
6) Electrical Safety Certificates
7) Contact details of managing agent / landlord for emergency and maintenances issues.
8) Copy of deposit protection (Including relevant documents i.e. Prescribed information, leaflet)
9) Copy of Landlord Licensing (If your property comes in landlord licensing zone, HMO)
10) How to rent guide

Commercial Tenants

Commercial tenants have additional considerations to take into account when renting.

  • Deposits are usually equivalent to six month’s rental
  • Legal fee (payable to your appointed solicitor)
  • Reference fee payable by each tenant/guarantor
  • Bank reference fee (payable to your bank)
  • Administration & Process Fee

You need to be prepared to sign a short or long lease (FRI Lease) or may be licensed for up to 36 months or less.

Managing Your Home

Here at Property Hub, we want you to know that we are here for you throughout your tenancy. Your dedicated property manager will always respond quickly to any issue or request you may have, subject to if we are managing your property.

At every stage, we do our utmost to make sure that as our tenant you have a pleasant and hassle-free stay during your entire tenancy.

Cleaning, Maintenance & Repairs

Whether you occupy a studio or a five bedroom townhouse Property Hub will be able to provide regular cleaning services through our trusted suppliers or just an end of tenancy deep clean service via our sources. This service not only means that our tenants can live in a pleasant and clean environment it also means that their deposits are likely to be returned on time when they do decide to move out.

Meanwhile, our maintenance team will act quickly to undertake any repairs in your property. The maintenance team is also available for many DIY tasks such as blinds installation through to wooden floor replacement, issues with plumbing and heating or small handyman jobs to the maintain the property in a repaired state. Whatever the issue – we are just a call away and our trusted handymen are at your service.

Pre-Check Out Help & Advice

We see it as our duty to provide all the support you need as our tenant including impartial advice. We therefore offer advice to help ensure you receive all of your deposit following the end of your tenancy.

This will involve going through your property and highlighting any causes for concern. You will then have time to correct any issues before the final inspection.

Thanks to our Pre-Checkout service, very few of our tenants leave us with less than 100% of their initial deposit. For more information and charges call our dedicated team on 0208 903 1002.

Finding the perfect home (Premium Service for tenant on fix cost)

The more you know about the kind of property you’re looking for, the easier it will be to find your perfect home.

It may help to visit areas you think will be suitable. You should also do your research on local amenities and transport links. If you need any advice, our experts will be more than happy to help.

Once we have a clear idea of what you want, we will draw up a list of potential homes that may interest you. We can then keep you up to date with our progress by email, text, phone, or even post – the choice is yours.

Why not ask for our premium service with a fixed cost of just £ 99* + VAT (No Success No Fees), fees* is payable per tenant in advance and we guarantee to find a property within 6 weeks or give you a full refund.

Relocate your staff with ease

Finding a suitable agency that can provide an efficient service for the housing of your staff is no small ask. It is imperative that any agent who takes on this challenge has working relationships with multiple landlords in any one given area as well as the capacity to ensure the smooth operation of tenant moving in and out.

Why choose Property Hub to help your staff relocate? First, we understand the pressures involved in relocation. With this in mind, we aim to make it easy for you and your employees.

Second, we boast long term relationships with discerning clients across the globe. In fact, foreign diplomats, directors of blue-chip companies and many others trust us to provide a first-class service – and often at short notice.

Whatever the needs of your staff or those of your company, you can rely on Property Hub to find the right property quickly and with ease.

Contact our Corporate Relocation Team on 0208 903 1002 to discuss your corporate relocation needs with a specialist today.

Taking care of you and your home

When you rent property through Property Hub, we want you to know that we are here for you throughout your stay. We take care of much more than just contracts, inspections, cleaning and maintenance.

In fact, we are on hand 24 hours a day to handle any emergencies that may arise.

Meanwhile, your property manager will ensure that your home meets all of the relevant gas and electrical safety standards. At every stage, we are here to make sure your home remains safe and secure.

We also have a complaints process in place; this allows us to quickly address concerns you may have with regards to any aspect of your tenancy.

Managing your home

Collecting Rent & Protecting Your Deposit

If your landlord requests it, we will collect your rent on their behalf. As a tenant of a property we manage, you should know that we expect payment at the date agreed in your contract.

You can feel safe in the knowledge that your deposit is in good hands. We use a government-backed tenancy deposit protection scheme “MyDeposits or DPS” to keep your bond safe and secure.

Spare Keys In Case Of Emergency

In case you ever lose your keys or lock yourself out of your home, please be aware that we keep a spare set for your peace of mind (as long as we are managing your property). All you need to do is call us and a member of our team will come around to let you in as soon as possible (there could be charges applicable for this service, please check while making the call to our office).

Free Basic Advice

We offer free, impartial advice on basic issues that you may face regarding your home. Whilst we are not lawyers, we are experts in our field and have a good grasp of the laws which govern our work.

So if you ever need basic advice, we are here to help. We will assess the issue and then give you our clear and honest opinion of the situation. If the matter is beyond our means, we will refer you to a solicitor who can help or you may contact your council (CAB office, Citizen Advice Bureau).

Maintenance and More

Here at Property Hub, your comfort is our priority. We do all we can to ensure your stay is as stress-free as possible. With this in mind, we attend promptly to all reported maintenance and repair issues (subject to us managing your property).

Do you have any maintenance issues that you wish to report? Or would you just like to find the manual for a certain appliance? Whatever your issue we are here to help, so why not call or email us and leave rest to us.

For more information, please contact us on 0208 903 1002 or Email : info@propertyhubltd.com


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