Landlord Guide

The trusted property agent you can rely on

When it comes to letting out a property, you need an agent who you can trust and ensure that your asset will be treated right, and you obtain the maximum return on your investment. Here at Property Hub, we are official members of a wide range of industry associations including the National Association of Estate Agents (NAEA), Association of Residential Letting Agents (ARLA), London Landlord Accreditation Scheme (LLAS). We are also recognised by The Property Ombudsman (TPO) scheme.

As members of the different government approved bodies mentioned above, we fully comply with industry guidelines, standards and prescribed code of practice. With Property Hub, you can be assured that you are dealing with professional estate agents who are well experienced, qualified and guarantee the service you deserved. You can also be certain that we do everything within our reach to meet your expectations and value for money.

Obtained rental market appraisal

Before you put your property up for rent, it is vital that you get a precise idea of its current rental value in the market. This will help attract more viewers and achieve a strong balance between low tenant turnover and high returns. The first step is essential as London is a huge city and rental prices can vary wildly from one area to the next. At Property Hub, our experienced, qualified and expert negotiators are here to help you, so why not take advantage of it.

The process of finding out the rental value of your property can be complicated, it is never simply enough to look at the last achieved rent only. Do you know there are many other factors that we consider when providing you with an achievable rental such as, location, supply and demand of rental properties in your immediate region, the unique features of your home and area amenities, schools, shopping and transport facilities, size and layout of the property, parking and much more. The process of valuing a rental property is a complex subject as it should only be done by a professional, so you should not settle for anything less.

As expert property negotiators, we use our vast knowledge and experience of real estate to help you get the best from your investment. With Property Hub, your assets are in safe hands, we can advise and support you with the key elements; value, presentation and final exposure. Why not call and get an accurate market appraisal of your property with no obligation, please call us on 0208 903 1002, or fill out our enquiry form.

Importance of an accurate rental valuation

To achieve full market value on your rental property, buy-to-let investment, you must find the right balance between long term occupancy rates and best possible investment returns. To achieve this, you need to know the true value of your assets and it should be given by qualified agents i.e. Member of ARLA as well as having enough experience and a successful track record in lettings within your local area.

We have a wealth of knowledge and experience of the local market, we are a member of ARLA and NAEA hence our accuracy on rental valuation gives you the information that helps you to make the right decision.

Are you achieving the best return on your investment currently? If you are in doubt then we are just a call away, so why not call us now on 020 8903 1002.

Comprehensive marketing

Property Hub uses a wide range of refined marketing techniques to help you find the desired rent and quality tenant, in quickest possible time. As a landlord, you need to know that your property will get unrivalled market exposure while instructing the agent. Advertising on leading property portals and an estate agent’s busy website is the most essential element. You can target the highest possible audience. At Property Hub, we have access to all major property portals and our brand awareness in a local audience can certainly help you to get best from your property.

Here at Property Hub, we make full use of our unique franchising model and enthusiastic property managers who work tirelessly to get clients from every corner of the UK. Our property managers use the facilities of social media to go that extra mile for our clients.

As we are all well aware that people search on Google to save time and energy for any of their requirements, we use Google add e-marketing campaigns to make sure we stand out from the crowd each time, so your property gets the exposure it deserves.

Managing your assets

Good property management relies on experience, knowledge and common sense. Our property managers have the benefit of working in an office and in the field with over 50+ years of combined experience. When you are paying for a Property Management service you expect to receive the best service and advice, so whether a client is new to the industry, is a big or small property portfolio holder or simply having first ‘buy to let’ property, we can easily cater by being a one stop shop.

As letting laws and requirements from local authority change so our Property Managers participate in regular ongoing training from industry professionals. Our comprehensive training covers everything from legal compliance and customer service delivery to regular updates on the ever changing legislation. This way our Property Managers keep our clients updated with their property. In life we are constantly learning something new and we, at Property Hub, believe in constant development in our practise and that gives additional confidence to our clients.

We offer a full property management service in London, Greater London and many parts of UK, this encompasses a wide range of different services, so why not call our dedicated letting manager today on 020 8903 1002 and ask for more details.

Strict referencing procedure

As expert property managers, we follow a strict and thorough referencing procedure. This ensures that the tenant has the right to live in the UK, is free from any CCJ’s and that they have the means to pay rent and bills on time.

During our vetting process, we may also check with a tenant’s previous landlord(s) to ensure that they are the right tenants for your property. At every stage, we do our utmost to protect your rights and interests as a landlord.

Drafting tenancy agreements

Once we have found the right tenant for your property, we can draw up the tenancy agreement. The agreement will describe in great detail the terms, payment details and length of the tenancy along with any necessary clauses about the obligations of the involved parties. Did you know that if you are staying in the property and letting a room you cannot use AST? Also there are many different types of agreement that is applicable to residential lettings, so why not call us and find out which agreement is to be used while letting your next property?

Deposit protection and rent collection

If you do not wish to handle rent collection by yourself, we can do it for you. We will collect your tenants’ outstanding payments efficiently within our capacity and will chase it if required. We will also provide you with statements on a monthly basis together with any invoices showing any deduction made during the particular month.

As a landlord, you can rest assured knowing that we will take care of all your rent issues. We also use a government-backed tenancy deposit scheme ‘DPS, my deposits’ to keep tenants’ deposits safe and secure. This ensures you are able to recoup any monies that the tenants may still owe at the end of their tenancy. Did you know that you must protect the deposit within 30 days of receipt of an initial payment for deposit, and not from date of the tenancy commencement? Why not keep yourself safe and legal, by taking our unique administrative services and avoid up to three times the penalties which is applicable if you failed to follow the right practice / steps of the deposit scheme. Call our letting manager today on 020 8903 1002.

Property Inspections

You as a landlord must make a periodic / interim visit to the property during each tenancy; if you cannot do that then you should appointment an agent to manage your property. Your dedicated property manager performs property checks; will send a report, with details and pictures, to you and your tenants which will help to ensure that your property remains in good condition throughout the length of the tenancy.

Do you wish to renew the tenancy agreement?

Three months before the end of the tenancy period, your property manager seeks to establish your intentions and those of your tenant(s).

At Property Hub we make renewal almost like a re-let, ensuring that you receive the best return on your investment and can have another smooth year of tenancy by checking any change of tenant’s circumstances, occupations, property’s condition and current market rent.

Should you wish to make any changes to the existing agreement, we aim to follow your instructions however we do negotiate with your tenants to keep the tenancy fair and smooth. If your tenant wants to adjust any terms, we will notify you straight away.

Should your tenant do not wish to continue for another year, we will draw up a notice if we are managing the property and will aim to re-market as soon as possible so we can avert the void periods and find you another reliable and good tenant.

Should you not wish to continue with the existing tenants then feel free to talk to us so that we can arrange a legal notice for them to return to you possession of the property as per the legal terms.

Why not talk to our team if you are currently managing or letting a property via your own sources. See how we can help, if you are approaching a renewal or facing any disputes, just call our experienced letting team today for more information on 0208 903 1002.

Check in and out Inventories

When tenants are moving in and out of your property, we are here to ensure everything goes as arranged and planned. We do help tenants move in and out, arrange a professional inventory checklist each time in order to correctly catalogue and protect any furnishings.

This will help us to determine how the condition of your property compares on a before and after tenancy. This in turn will allow us to recoup any monies needed to repair any damage for which the tenant is liable.

Spare keys

We offer to hold a spare set of keys in case of emergencies, if we are managing a property.

Free and clear guidance

We offer you free, basic, and unbiased advice for issues concerning your property. While we do not claim to be lawyers, we are experts and suitably experienced in our field. Our founder is fully qualified in real estate and we have a strong grasp of the laws which rule our work. We always present our view of the matter in a clear and honest way. If the issue at hand is beyond our means, we will refer you to a suitably qualified contact that can help.

Marketing your property

We make use of a wide range of media to market your property. We also use a number of techniques to entice and attract potential clients. From professional photos, floor plans, and detailed descriptions to finding a good tenant, our aim is to ensures you are likely to receive a great deal of interest from prospective tenants.

At every stage of the marketing process, we seek to ensure you get the most desirable tenants, as well as the best return on your investments.

Creating interest

As a landlord, the internet expands your reach beyond what was previously thought possible. With this mind set, we make full use of the web to help you find the perfect tenant.

We list your property on all major property portals i.e. Zoopla, Prime Location, Rightmove and our own website to showcase your property to millions across the country and also abroad.

We also use Google Adwords campaigns, social media, and high street presence to make sure the right tenants see and take an interest in your listing.

We all share our stocks (properties) within our offices and partners across the county, this help us to cater for all kinds of home movers and avert void periods.

Professional photography

They say “a picture speaks a thousand words,” our fully trained photographers produce wonderful photos to create a great first impression of your property. This helps maximise interest and ensures we find just the right tenant or buyer for your property.

Being in a competitive market, you only get one chance to make a first impression and when it comes to our photography and floor plans, there is no better way to convince your potential tenants that your property is right for them.

Our experts take a high quality images that shows your property at its very best, so if you want to make a great first impression of your assets Property Hub are here to help.

Finding a tenant:


Our offices are open from 8am to 8pm from Monday to Friday as well as on weekends (Except Sundays and Bank Holidays). Yet we appreciate that potential tenants may need us to arrange viewings out of office hours. With this in mind, we will conduct late evening and weekend viewings to help you find the right tenant in quick time.

Negotiating the best rental amount

We keep you informed about all enquiries, viewings and offers we receive on your property. We will act on your behalf when a potential tenant makes an offer. Our vast knowledge and experience in the rental market helps us to negotiate the best possible rent for your property. As soon as we receive an offer that you are willing to accept, we act quickly to complete the deal.

The benefits of corporate tenants

We boast a long list of potential corporate tenants among our client base. These clients often seek housing in prime locations.

Some well-known blue-chip companies and high-profile foreign diplomats trust us to find them homes in the capital or its surroundings.

We are therefore here to help you find tenants of the highest calibre clients, many of whom are willing to pay premium prices for the right property.

When you accept an offer

When you accept an offer, we start the referencing process. This involves performing credit checks, rights to rent checks and referencing. It may also involve seeking references from previous landlords / agencies or employers. This allows us to make sure they are absolutely perfect tenant for you and your property.

When we find the right tenant and both parties agree on the terms of the contract and inventories, we will then collect the deposit and first month’s rent from your new tenant. We will draw up your tenancy agreement and supervise its signing.

When it is time for the tenant to move in, we will oversee the check-in and make sure the inventory get delivered to the landlord and tenant. This helps protect your interests in the event of damage for which the tenant is liable.

After all of the above are complete, your property now has a tenant – congratulations! You get first rent and deposit if you are going to protect the deposit in the government approved scheme.

Safety Certificate for rental property and Landlord Licensing

- Gas Safety certificate (CP12) (Must be issue by Gas Safe Register Engineer), Valid 1 year.

- Energy Performance Certificate (Minimum rating must be ‘E’ to be accepted by letting standards) Valid for 10 year.

- Electrical Safety certificate (NICEIC Approved Engineer), from 1 year up to 5 Years.

-Landlord Licensing Zone / HMO Please check your property requires landlord licenses or not before putting on rent.

Landlord's Statutory Obligations (Further explains in details as below) –

CP12: The Gas Safety (Installation and Use) Regulations 1998 relate to gas appliances in all let residential properties. All appliances must be tested by a Gas Safe registered Engineer within 12 months of being installed and at intervals of not more than 12 months since they were last tested. The Landlord's safety certificate must be provided to the Tenant upon occupation or within 28 days of a certificate or renewal certificate being issued. It is advisable for Landlords to have additional checks carried out between tenancies. Failure to comply is a criminal offence enforced by the Health and Safety Executive and conviction will result in a fine of up to £5,000 or up to six months' imprisonment.

EPC: An accredited Energy Assessor visits the property to collect only the data required for assessing energy features, and generates an Energy Performance Certificate (EPC) using government-approved software. The assessment is based on the construction and type of dwelling and relevant fittings (heating systems, insulation or double glazing, for example). It is not a structural or building survey, condition report or property valuation. An EPC should not be read as a comment on the overall condition of the property nor will it comment on the presence or otherwise of asbestos, high alumina cement concrete, additives including calcium chloride, or any building defects or hazardous materials. It will also not cover items or problems in the property which would be picked up in a building survey, which may be costly to rectify, as these are outside the scope of the data collected.

ESC: The Electrical Equipment (Safety) Regulations 1994 provide that all electrical appliances and equipment must be tested and a portable appliance test certificate obtained. New electrical appliances usually have a statement as to testing. It is advisable for Landlords to have all appliances tested where it is not evident that this has been done, or re-tested, before the grant of any tenancy agreement. Non-compliance could mean prosecution by the Trading Standards Office and conviction will result in a fine of up to £5,000 or up to six months' imprisonment.

The Plugs and Sockets etc. (Safety) Regulations 1994 prohibit persons from supplying, offering to supply, agreeing to supply, exposing for supply or possessing for supply any electrical device which are not compliant with the Regulations. The Regulations provide that appliances must be correctly fitted with a standard plug which is of a type approved by a notified body and which is fitted with a fuse link conforming to British Standard 1362 and rated in accordance with the appliance manufacturer's instructions. In the absence of such instructions, the fuse link may be rated in accordance with Table 2 of British Standard 1363: 1984 or rated in accordance with any standard or specification recognized for use in a member State of the EC or other State of the European Economic Area which provides a level of safety equivalent to that which would be provided by conformity to Table 2 of that British Standard.

There are three categories is defined for landlord licenses (Selective License, Additional HMO License, Mandatory HMO License).

In areas where Selective Licensing applies, landlords must apply for a licence if they want to rent out a property. It depends on exactly how the council has drafted the scheme designation. Some schemes cover the whole borough whereas others cover smaller geographical areas. Most private rented properties that fall within the scheme boundary will need to be licensed by the council – not just HMOs. Failure to comply is a criminal offence that can result in prosecution and a criminal judgement against your name or a civil penalty of up to unlimited fine and in extreme situation imprisonment, so it is important to get things right. This means when you apply for landlord licensing, the council can check whether they are a “fit or proper person” to be a landlord, as well as making other stipulations concerning management of the property and appropriate safety measures.

Additional licensing concerns ‘Section 257 HMOs’, The Housing Act 2004 introduced licensing for houses in multiple occupations (HMOs). The Act provides a detailed definition of HMOs and sets out standards of management for this type of property. Most of the Act came into force on 6 April 2006, except for sections relating to converted blocks of flats. These sections came into force during 2007, but if you are the landlord of, or manage, such a block you should check with your council whether the act applies to you. Under the new laws, there are two types of HMO licensing: mandatory licensing and additional licensing. Licensing is mandatory for all HMO properties in UK, which have three or more floors and are occupied by five or more persons forming two or more households. Additional licensing is when a council can impose a license on other categories of HMOs in its area which are not subject to mandatory licensing.

Most private rental properties in our borough now require licences, why not make a call today to your local borough and find out if you need a license or not at your property or call our expert and experienced letting team today on 0208 903 1002.

Mandatory Licensing Scheme

This applies to houses in multiple occupations (HMO's) of three or more storeys occupied by five or more people, making up two or more households.

Additional Licensing Scheme

This applies to all privately rented properties occupied by three or more people making up two or more households, regardless of the number of floors in the property.

The punishment for a person breaking the law (not complying with required landlord licensing) can leads to the following consequences: Landlords can be forced to pay 12 month’s rent back to a tenant / council if rent paid by the council, could be told that they are unable to rent out a property in future, property may be taken over by the council for a management and charge the landlord accordingly, enforcements, may not able to serve notice for possession to the tenants. For more information contact our dedicated letting team on 0208 903 1002.

Protecting your empty property

We offer to manage your empty property. We can also take care of your interests in the property if you still live there, but don’t have time to manage it due to work or other matters.

As part of this service, we hold a spare set of keys. A trusted member of our team will visit your property to carry out routine checks. We can design this service to best fit your needs, yet the normal process involves the following:

  • Regular cleaning and maintenance

  • Protection against severe weather conditions

  • Collecting any post from the property and arranging redirection (if needed)

  • Taking frequent meter readings and paying bills

  • Emergency call-outs, keeping property safe at all times


We offer a professional inventory service. This allows us to deal with your inventory checklists, as well as check-ins and check-outs quickly and for a nominal cost. At the start of a tenancy, it is important to create a new check-in inventory which acts as a record of the items in the property, and of their cleanliness and condition.

As part of the move-in process, the tenant must read through the inventory checklist and sign to show their approval at check-in. The checklist acts as your security against disputes that may arise at the end of the tenancy.

At check-in, the inventory clerk hand over the keys, take meter readings and show the tenant how to use appliances and central heating. We will also answer any questions your new tenants may have.

At check-out, the tenant must return the keys to you or our office. The check-out inventory will take place for an additional cost and then it will refer to the inventory carried out at the beginning for comparison with the condition of the property and make a note of any dilapidations. This allows you to recoup any monies that you need to pay for damage for which the tenant is liable for, the estimates and invoices will be required for the attention of the tenants and to justify the deductions.

Furniture Pack Service

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Make use of our furniture packs service as a quick, easy and affordable way to furnish your property.

We can provide any type of furniture you need with our reliable sources. From robust furniture for student lets, to stylish pieces for luxury homes – we are at your service to arrange in quick time.

Choosing bespoke furniture should be a hassle free experience. In fact we can make it stress free from start to finish. From project management to final installation, we’ve got everything covered. Our furniture packages are designed to help you make the most of your investment, including all the essential items required to get your property in shape.

We can tailor a design to suit every budget. Whatever your property type and size, our service will identify your needs, whether you are looking for a quicker sale or let, or a more homely feel.

The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended) provide that where furniture or furnishings are supplied "in the course of business" (even domestic owners who have never granted a tenancy before are likely to do so "as a business" unless the letting is to a "family member") the Landlord must ensure that such furniture or furnishings comply with the regulations as to fire retardant materials. The covers and the fillings of anything upholstered or which has a filling material e.g. beds, mattresses, headboards, sofas and chairs fitted with loose covers, futons, cushions and pillows, garden furniture and nursery furniture are within the regulations. Items manufactured before 1950, together with carpets, curtains, duvets and loose covers for mattresses are outside the regulations. Compliance can be proved by manufacturer's labels, receipts for purchase or certificates by Interior Designers. Failure to comply can result in prosecution by the Trading Standards Office and conviction it can also result in a fine of up to £5,000 or up to six month’s imprisonment.

Managing your property

Hiring Property Hub as your property managers is the best way to ensure your property gets the service it deserves and you get the maximum return on your investment. It is also a great way to attract the blue chip tenants as most of them prefer the safety, security, professionalism and experienced agencies that comes with the property they are going to occupy.

In fact, corporate and working professional tenants will often pay a premium to have someone cater for their every need. You will have a dedicated member of our team looking after your property and tenants. Upon request, we can handle everything from maintenance issues to rent, renewals. We will even organise change of occupier’s name for utility bills, council tax if you wish for us to do so.

Maintenance and repairs to find a quick tenants

When aiming to find a suitable tenant as soon as possible, it is vital to show your property at its very best.

Does your property need a fresh lick of paint, minor repairs or more prolonged maintenance work? If so, please be aware that our maintenance team are here to do whatever you need which helps in attracting more interest from the market.

Maintenance and repairs

Our maintenance team is on hand to attend a wide range of issues that may occur at the property during or after tenancy.

Hundreds of landlords across London trust us to maintain their properties. We keep things safe and legal for them at all times. This is because they know we resolve any issues that arise quickly, efficiently and reasonably. We aim to get maximum returns from your property and keep things easy, pleasant and rewarding for our clients.

Refer Your Friends and Get Rewards

You naturally want your friends and family members to find property managers they can trust – don’t you?

So why not tell them about your great experience with Property Hub? We offer financial rewards for every successful referral.

To find out more about the Property Hub referral scheme, talk to one of our team now on 0208 903 1002 or email quoting ‘refer a friend’.

For more information, please contact us on 0208 459 3333 or Email:


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