Property Hub Limited
Willesden T: 0208 4593333
Wembley T: 0208 9031002
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report fault

Report a Fault


If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames, then call the Gas Emergency Services free on 0800 111 999. This is a national number and is available to all areas.

It is important that repairs that fall under landlord’s responsibilities are reported swiftly. Failure to do so could cause further damage and incur you costs.

Your landlord is responsible for:

  • the property’s structure and exterior
  • basins, sinks, baths and other sanitary fittings including pipes and drains
  • heating and hot water
  • gas appliances, pipes, flues and ventilation
  • electrical wiring
  • any damage caused by repair work

Emergency repairs are faults that could cause a health and safety risk to either yourself, other people or serious damage to property and must be dealt with, within 24hrs of reporting. We would recommend following up your form entry by calling us on 0208 9031002 or 0208 4593333 if you are reporting an emergency repair.

Examples could include:

  • Structural building damage
  • Fire alarm system failure
  • Total loss of heating in winter months
  • Total loss of gas supply
  • Total loss of electrical power
  • Burst water main or loss of water
  • Serious water leak or flooding
  • Insecure outside doors or windows
  • Blocked or leaking foul drain or soil away
  • Blocked or broken toilet where there is only one toilet available

Urgent Repairs must be dealt with within 3-4 days of reporting and may include things like:

  • Blocked drains, sinks, basins and toilets, where there is more than one in the property.
  • Total loss of hot water in summer months, except in vulnerable households. It is then classed as an Emergency Repair.
  • Minor plumbing leaks
  • Minor electrical faults
  • Defective flooring that could cause trip hazard

Please note that any blockages caused by tenants are the responsibility of the tenant and repairs must be carried out by them.

Reactive repairs are more likely to be cosmetic or superficial and must be dealt with, within 30 working days of reporting the defect.

Examples could include: 

  • Joinery repairs, for example easing/adjusting doors and windows
  • Grouting or replacing seals
  • Tiling
  • Dripping tap

It is always advisable to take photographs of any faults and you can attach them to our fault reporting form.